Order directions

To purchase the articles shown in the online catalogue please follow these steps: You will receive an e-mail with all the informations about the chosen items, their price and if they are currently available or not as well as all the shipping directions; that way you can decide whether to purchase the items or not.

Please note that all the articles are unique pieces entirely handmade, so it can occur that the required article is unavailable; should it happen, it can be made upon request, also with different finishings from those shown on the catalogue (ask for a customized estimate).

Treatment of personal information

Customer's personal data and information supplied concerning his orders will be used only to filful the order and to inform the Customer (if expressly required in the order form) about Brunella Ratto's new activities. They will never be divulged to a third party for commercial purposes without explicit Customer's authorization.

At any moment you can access, modify or delete your personal data free of charge by writing to :
Brunella Ratto
Via Recagno 9,
16016 Cogoleto Genova (Italy)
or by sending an e-mail.

Payment conditions

Payment can be made as follows :

Forwarding of goods

The goods will be sent via postal service, forwarding costs will be at Customer's expense.
Upon receipt of goods, Customer will carefully check same in order to ascertain that the package is in good condition and articles listed in the order form coincide with those indicated in the delivery note.
Any discrepancy or packing damage must be immediately notified to the carrier.
Brunella Ratto is not to be held responsible for any damage which might occur during the transport.


If the ordered articles are immediately available, they will be sent as soon as possible to the address indicated by the Customer. On average it will take ten days for deliveries in Italy and twenty days for deliveries worldwide from the confirmation of the order. If the requested articles are unavailable, they can be made to order even with some modifications other than as shown on the catalogue (ask for a customized estimate).

Delivery time for articles made on request is about ninety days.

Withdrawal right

The Customer is entitled to withdraw from the purchase within ten days from receipt of the goods by sending a registered letter with return receipt to :

Brunella Ratto
Via Recagno 9,
16016 Cogoleto Genova (Italy)

The goods have to be returned in good condition to Brunella Ratto within ten days from receipt of same. Forwarding costs will be at the Customer's expense.

Information request form

The form has to be filled in by the Customer, who will indicate his personal data and every required information (see the treatment of personal information).
Within three days the Customer will receive an order confirmation by e-mail.

Periodically Brunella Ratto sends advertising material via e-mail concerning her latest production. If you want to receive this information, please tick the relevant checkbox.
You can renouce to this service with a simple e-mail.